Chief Commissioner’s Office
Central GST & Central Excise, Thiruvananthapuram Zone
C.R. Building, I.S. Press Road,
Kacheripady, Ernakulam, Kochi – 682018, Kerala
Phone: 0484-2394100 (Chief Commissioner), 0484-2397542 (Office), 0484-2390404 / 2394105
Fax: 0484-2397614, 0484-2397884
Email: ccu-cexcok@gov.in, cccochin@nic.in
Working Hours: 09:00 – 17:30
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The Right to Information Act, 2005 is an Act of the Parliament of India to provide for setting out the practical regime of right to information for citizens to secure access to information under the control of public authorities, in order to promote transparency and accountability in the working of every public authority. This Act promotes openness, transparency and accountability in administration and contains provisions for disclosing information to citizens.
Application Address: Applications for information under the RTI Act should be submitted to the Public Information Officer (PIO) of the concerned department.
Fee Structure: Application fee of Rs. 10/- (Ten Rupees only) by way of cash, demand draft, banker’s cheque or postal order payable to the Accounts Officer.
Online RTI Application: Citizens can also file RTI applications online through the official RTI portal at rtionline.gov.in. The online system allows for easy tracking of application status and provides a convenient way to submit requests.
Office Location: RTI Help Desk – Ground Floor, Main Building
Office Timings: Monday to Friday: 10:00 AM to 5:00 PM (Except public holidays)
Facilities Available:
• Assistance in filling RTI application forms
• Guidance on RTI procedures and processes
• Help in identifying the appropriate Public Information Officer
• Information on fees and payment procedures
Contact Information:
Phone: +91-484-2354678
Email: rti.help@cenexcisekochi.gov.in
Name:
Designation:
Email:
Phone: +91-484-2354567
Office Address:
• RTI Act 2005 (Full Text): https://rti.gov.in/rti-act.pdf
• RTI Online Portal: https://rtionline.gov.in
– File RTI applications online
– Track application status
– Pay fees online
• RTI Guidelines and Manuals:
– Citizen’s Guide to RTI: https://rti.gov.in/webactrti.htm
– RTI Manual for Citizens: https://rti.gov.in/rtimanual.pdf
• RTI Success Stories and Case Studies: https://rti.gov.in/success_stories.htm
• Contact Information for Central Information Commission: https://cic.gov.in
The Chief Commissioner’s Office, CGST & Customs, Thiruvananthapuram Zone, oversees the administration and enforcement of indirect tax laws including GST and Customs in Kerala and Lakshadweep. The Zone coordinates policy, supervision, legal functions, and field implementation across its commissionerates within its jurisdiction.
Officers are vested with statutory powers under the GST, Customs, and Central Excise Acts. Duties include tax administration, enforcement, audit, adjudication, preventive, and support functions. Powers, responsibilities and accountability are in accordance with government regulations.
Decisions are guided by statutory provisions, ministry guidelines and Central Board of Indirect Taxes & Customs (CBIC) instructions. There is a hierarchical structure ensuring checks, approvals, and oversight at all administrative levels.
All CGST & Customs officials adhere to government-prescribed conduct, timeliness and public service standards as per Central Civil Services and CBIC norms.
The zone holds and follows the GST Act, Customs Act, Central Excise Act, CBIC manuals, finance ministry circulars, service rules, standard operating procedures, and related guidelines.
Records include registrations, returns, audit reports, investigation files, adjudication orders, notifications, circulars, correspondence, personnel files, and public notices related to CGST, Customs, and Central Excise administration.
The Zone organizes stakeholder consultations, trade facilitation meetings, and accepts online/offline feedback from trade, industry and the general public; representations can be submitted at designated emails or in person.
The Zone has various internal statutory committees (e.g., Vigilance, Hindi, Grievance Redressal, Audit) for oversight and advice. Some meetings involve trade representatives. Minutes/decisions are published as public notices when applicable.
The latest officer directory (names, designations & contact details) is published and regularly updated at https://cenexcisekochi.gov.in/telephone-directory/ for transparency and public access.
All staff remuneration is as per Central Government 7th Pay Commission rules. Summary pay structure and sanctioned post details are available via official RTI or as published notifications.
Budgets are sanctioned yearly by the Ministry of Finance. Annual expenditure, plan outlays and periodic audit reports are maintained as per MoF/CBIC guidelines and may be requested under RTI.
Subsidy/incentive/drawback programs under GST/Customs are executed by laid down procedures; beneficiary lists and disbursement details are shared as per statutory provisions when sought.
Examples include customs clearances, warehousing permissions, baggage concessions, import/export authorizations, and GST registration approvals, granted as per respective laws.
Circulars, notifications, public notices, directories, and forms are available in electronic format on the official website. Many processes are now digital.
Citizens may visit/contact the Help Desk (working hours: 10:00–17:00, Mon–Fri) for RTI queries. Information is also accessible via email, phone, and website. No public library or reading room is specifically maintained.
Public Information Officers (CPIOs) and Appellate Authorities are designated and their contact details are published/updated on the Zone’s RTI web page, as per current government instructions.
All further mandatory disclosures & updates under Section 4(1)(b) RTI Act or other government norms are posted online and available on request.
Please click on the link below to view the gross and net GST revenue collections for the month of Apr, 2026. https://tutorial.gst.gov.in/downloads/news/for_publishing_monthly_gst_data_for_apr_2026.pdf Thanks, Team GSTN
GSTN has published series of FAQ on 16th Oct, 2025 and 4th Dec, 2025 for assisting the taxpayer in filing of Annual Return i.e., GSTR-9/9C.
The Invoice Management System (IMS) was introduced on the GST portal from the October 2024 tax period enabling the taxpayers to take actions on invoices
Please click on the link below to access the detailed advisory for taxpayers wherein the system-calculated interest for the February 2026 period which has been
While filing an appeal in Form APL-01 on the GST portal, the pre-deposit percentage is auto-populated as 10% in accordance with Section 107(6) of the
1. Introduction It has come to the notice of GSTN that certain taxpayers are facing difficulties in filing appeals on the GST portal against demand
Please click on the link below to view the gross and net GST revenue collections for the month of Mar, 2026. https://tutorial.gst.gov.in/downloads/news/monthly_gst_data_for_mar_2026_for_publishing_final.pdf Thanks, Team GSTN
1. In terms of the provisions of Section 50 of the Central Goods and Services Tax (CGST) Act, 2017, interest is payable where the
Please click on the link below to view the Advisory on the Payment of pre-deposit while filing of appeal before First Appellate authority. https://tutorial.gst.gov.in/downloads/news/final_advisory_for_payment_of_pre_deposit_through_drc_03.pdf Thanks,
Please click on the link below to view the gross and net GST revenue collections for the month of Feb, 2026. https://tutorial.gst.gov.in/downloads/news/final_approved_monthly_gst_data_for_website_feb_2026_01032026.pdf Thanks, Team GSTN
